Last updated: October 8, 2025
Who we are
Our website address is: https://chaoee.com/,Chaoee operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Service").Chaoee is powered by WordPress, which enables us to provide you with the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases or other transactions using the Service, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.
Personal Information We Collect or Process
When we use the term "Personal Information," we mean information that identifies or can be reasonably associated with you or another person. Personal Information does not include anonymously collected or de-identified information, which cannot identify or reasonably be associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, based on how you interact with the Services, where you live, and as permitted or required by applicable law:
1) Contact Information, including your name, address, billing address, shipping address, phone number, and email address.
2) Financial Information, including credit, debit, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
3) Account Information, including your username, password, security questions, preferences, and settings.
4) Transaction Information, including items you viewed, added to your shopping cart, added to your wish list, and items you purchased, returned, exchanged, or canceled, as well as your past transactions.
5) Communications with us, including information you provide when you communicate with us, such as when sending customer support inquiries.
6) Device Information, including your device, browser, or network connection information, your IP address, and other unique identifiers.
7) Usage Information, including information about your interactions with the Services, including how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
1) Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
2) Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
3) From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
4) From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
1) Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
2) Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
3) Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
4) Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
5) Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for lawful purposes, as described in this Privacy Policy. These circumstances may include:
1) Sharing with WordPress, vendors, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
2) Sharing with business and marketing partners to provide you with marketing services and advertising. For example, we use WordPress to enable personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their respective privacy statements. Depending on where you live, you may have the right to direct us not to share your information so that we can display targeted advertising and marketing based on your online activity across different merchants and websites. You can exercise your right to opt-out of these uses here.
3) When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
4) Sharing with our affiliates or other companies within our group. 5) in connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in specific circumstances. In some cases, we may deny your request as permitted by law.
1) Right of Access/Information. You have the right to request access to the personal information we hold about you.
2) Right of Deletion. You have the right to request that we delete the personal information we hold about you.
3) Right of Correction. You have the right to request that we correct inaccurate personal information we hold about you.
4) Right of Portability. Under certain circumstances and with certain exceptions, you have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.
5) Right to Opt-Out of the Sale or Sharing of Your Personal Information for Targeted Advertising. Depending on where you live, you may have the right to opt-out of the "sale" or "sharing" of your personal information, or to opt-out of the processing of your personal information for "targeted advertising" purposes as defined under applicable privacy laws.
6) Manage Communication Preferences. We may send you promotional emails, and you can opt-out of receiving these at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you've placed.
If you reside in the UK or the European Economic Area, and are subject to exceptions and limitations provided by local law, in addition to the rights described above, you may exercise the following rights:
1) Object to processing and restriction of processing: You have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
2) Withdrawal of consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before your withdrawal.
We will not discriminate against you for exercising these rights. As permitted or required by applicable law, we may need to verify your identity before we can process your request. Under applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof of your authorization to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at christy@chaoee.com or contact us at Tianshan World Gate, No. 302, Yuhua East Road, High-tech Zone, Shijiazhuang, Hebei, China. Under applicable data protection laws, we are the data controller of your personal information.
